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Electronic One-Stop Shopping in Viet Tri city: new breakthrough, high efficiency

Friday, 2017-09-22 09:46:11
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PTO- One-Stop Shopping is an innovative solution of working style of state administrative agencies in order to create fundamental changes in the relationship between state administrative agencies and organizations and citizens. This model, applied by Viet Tri city, has brought a clear effect in solving the work in a fast, convenience way.

Recently, Headquarter of One-Stop Shopping of Viet Tri People’s Committee has a spacious standard office meets the demand of the citizens and their officers. The headquarters is full equipped with necessary electronic equipment to be convenient for searching, receiving and returning results of administrative procedures. Because there are many citizens coming here everyday, the officials continuously carry out instructions, receiving and returning results to them. 

The mordern OSS has facilitated individuals, organizations and enterprises to exchange, interact with public authorities in dealing with administrative procedures; enhancing transparency in handling administrative procedures, and consensus of people; strengthening the trust of individuals, organizations and enterprises on state agencies; and improving the skill of administrative profession of the officials.

Citizens easily look up information on the electronic panel.

After being assigned to execute model of modern OSS by Phu Tho provincial People's Committee, the People's Committee of Viet Tri City has focused on building and officially putting it into operation in January of 2014, handling administrative procedures for organizations and individuals. 
After more than three years of implementation, this model has basically brought into full play its effectiveness. The activities of divisions, officials are more transparent; contributing to prevention of negative phenomena in performing public affairs. 

In addition, in order to efficiently handle administrative procedures, Việt Trì city linked e-portal of Viet Tri city and e-portal of Phu Tho province. Viet Tri City Tax Department assigned officials to directly guide, receive and return the results of tax documents at the OSS of Viet Tri to help people and organizations save time and costs. 
It can be seen that receiving and returning the result according to the modern OSS mechanism of Viet Tri city is stable and smoothy, reducing troubles for organizations and citizens. The service quality has been considerably improved. The citizens' satisfaction on public administration operation has increased, helping to boost the socio-economic development of the city.

Huu Dong