Thanh Thuy Electricity: Strengthening the application of digital technology, improving customer service quality

Over the past years, along with ensuring electricity supply to serve socio-economic development and people’s daily life, Thanh Thuy Electricity has always determined that business and customer service are the key factors in deciding sustainable business development.

Currently, the entire process of providing electricity services at Thanh Thuy Electricity has been electronicized, the rate of electronic transactions and level 4 online service provision has reached 100%. Receiving customer request documents is processed through the electronic system very conveniently and quickly, thereby making retrieving and checking information easy and convenient. The electronic record storage system helps retrieve information promptly, serving customers to quickly check online records and propose updates and modifications.

The application of customer care through Zalo page, Northern Power Corporation and the “EVNNPC Customer Care” app on mobile devices have effectively supported the electricity industry in deploying customer-oriented utilities, creating positive changes in the field of customer care. Through these apps, customers can easily capture information related to electricity usage corresponding to the registered customer ID code. In addition, customers can also proactively look up daily electricity consumption with electronic distance meters, directly look up information on electricity prices, and handbooks on safe, economical and effectiveuse of electricity, register for online electricity services, pay electricity bills online on the app ... when needed.

Mr. Ta Anh Dung - Head of Sales Department, Thanh Thuy Electricity said: “Most customers when contacting the Northern Electricity Customer Care Center are interested in information about electricity consumption and monthly electricity bill. Instead of calling the switchboard, customers can look up daily electricity consumption on the website http://cskh.npc.vn or EVNNPC Customer Care app, thereby being able to monitor and promptly make adjustments, re-check your electricity usage if you see an abnormal increase in output, no need to wait until the electricity bill is available”. Along with continuous efforts to ensure safe, continuous and stable electricity supply, Thanh Thuy Electricity continues to focus on providing online services and popularizing customer care apps to the public, connecting the national public service portal, automating internal processes, and applying new technologies to make management and customer service better and better.

Anh Tho - Xuan Ngoc